FAQs
Payroll Service Overview Questions
Why should I choose Pacific Coast Payroll over another payroll service?
That’s simple – our payroll service is cloud-based, affordable, and easy to use. This gives you the benefit of access to your securely stored information at any time and any place.
Additionally, our service offers you automations that simplify your workload and make your life easier. You and your employees spend less time with manual entry and calculations, freeing you up for more important tasks.
In a few simple steps, your payroll will process in a fraction of the time it usually takes – and at a fraction of the cost.
How will my employees benefit from your payroll services?
Your employees can view their compensation and benefits at their leisure. They have full visibility and access to their entire payroll history. And employees can get paid or print paystubs without having to come into the office.
With anytime-anywhere access, direct deposits, and our secure website, payroll is no hassle, no problem!
Do I have to give up control of my payroll?
In fact, you gain more control, visibility, and access to your payroll systems. We help you streamline your process with services that keep you from having to execute every little detail. Calculators were invented to save time and effort on long-form calculations. Our services are similar.
We provide results and solutions that save you time and money without taking anything away.
How does it work?
You simply enter your payroll information and customizations once on our platform. Then, your payroll taxes, other deductions, and deposits are calculated and automatically made for you.
Completing payroll takes no more than a few clicks after account setup. Additionally, you still have the option to print paychecks for employee payments.
Some of my employees prefer direct deposits, and others prefer a paycheck each pay period. Can I accommodate both groups?
Certainly. You have the option of offering your employees a “paperless” pay stub via email and through our secure website. Or, if they prefer, you can print out a physical check and stub.
Pacific Coast Payroll’s platform is flexible and allows for hybrid employee payments.
Do you handle my payroll taxes?
Pacific Coast Payroll automatically calculates, deducts, pays, and files all federal, state, and local payroll taxes. Once you enter your payroll data, we’ll handle the tax calculations, deductions, and filings and deposit them into the appropriate government accounts. It’s that simple.
Is Pacific Coast Payroll’s service really easy to use?
Yes, it is. It’s easy to set up and practically effortless to operate. With a few clicks, your payroll is done, and you can get back to growing your business!
Do I need extra software or equipment?
No. All you need is an Internet connection. You can even process payroll from your mobile device. You never have to install, update, upgrade or maintain any software or hardware.
Is Pacific Coast Payroll’s tax filing system accurate?
Yes. We assume your tax responsibility. If you were to ever receive a notice from the IRS or any other tax agency, just give us a call and send them over to us. We’ll work with the agency on your behalf. Additionally, we’ll incur payment for any penalties or fines should we be found at fault for any mistake.
How much does Pacific Coast Payroll’s service cost?
We offer a simple fee structure with no hidden charges and no costly add-ons.
How can you offer this service at such low rates?
Thanks to our online, cloud-based payroll platform, we can cut out the traditional costs associated with processing payroll: checks, pay stubs, and reports are now delivered electronically instead of physically. We pass these savings on to you.
What about reliability and security?
Reliability and security are our top priorities. Your data is protected with industry-leading security, keeping it secure and available when you need it.
How do I sign up for Payroll?
It’s simple. Visit us HERE or call us at 800-216-9522. We’ll have you up and running in no time.
What if I need help or have questions that aren’t covered on this site?
You can reach a member of our Customer Care team at 800-216-9522 or send an email to help@runpayroll.com.
Payroll Processing Questions
When are funds for quarterly taxes deducted?
All funds for a current payroll, including tax liabilities, are typically deducted two days prior to the check date.
Can we have more than one contact person?
Yes. Our payroll service allows your organization to have multiple contacts. Typically a company will identify a Payroll Administrator (responsible for entering payroll data) and a Payroll Approver (responsible for final payroll approval). But one person can perform both functions. These individuals can be identified during the enrollment process.
Can the payroll schedule be adjusted?
Yes. You can move the pay date for a particular payroll or change your entire payroll schedule.
What documentation is needed for you to process my payroll?
Before we can begin processing payroll, please send the following documents:
- Payroll Services EFT Agreement;
- State Power of Attorney (some may need to be notarized);
- Tax Information Authorization;
- Proof of Prior Balances (or most recent QTD/YTD reports).
We request that you provide the following information shortly after being set up as a customer:
- Copies of quarterly and annual returns;
- Tax deposit coupons;
- Copies of state registrations;
- SUI Rate Change Notice.
These documents will help facilitate future tax filings and payments.
If you have any questions, please contact Customer Care at 800-216-9522 or email help@runpayroll.com.
You’ll also need an Employer Identification Number (EIN), which you can apply for by submitting Form SS-4 to the Internal Revenue Service on their website.
Will Pacific Coast Payroll process payroll tax filings for a previous quarter or year?
We will only process payroll tax filings for the periods in which our services were used. Any payrolls processed in a quarter prior to beginning service with us are not our responsibility. Because we file and pay taxes on a current basis, you will never need us to file or pay taxes for a previous quarter or year.
Can I submit employee pay adjustments that are separate from their salary?
Yes. Within our Payroll Entry screen, you may make adjustments to pay, whether they are additional pay adjustments or one-time deductions.
Can I track employees’ hours/salaries to different departments?
Yes. We can handle a range of job classifications levels that allows you to report payroll information for different departments, divisions and/or locations. This enables you to get a handle on labor expense allocations.
What reports are available?
There are several reports available to help you make the right decisions:
Payroll Preview Report
This report allows the Administrator and/or Approver to view the entire payroll before it is processed.
Employee Level Paycheck Preview Report
This report provides complete earnings, taxes and deductions information by employees before the payroll is processed.
Payroll Summary Report
The report details complete earnings, taxes, and deductions for each past payroll.
Benefits Report
This report outlines the amount of paid time off (e.g., vacation/sick/personal) each employee has earned/used for Period-to-Date AND Year-to-Date.
Department Summary Report
This report provides an at-a-glance review of employee costs by department, division, and/or location.
Department Detailed Report
This report provides itemized department costs broken down by employee.
Can my completed payroll data be directly exported into my accounting software?
Our Accounting Integration works with the leading providers (i.e., AccountEdge, LessAccounting, QuickBooks®, Sage 50, and Xero).
Will Pacific Coast Payroll help me track and accrue vacation, sick, and/or personal days?
Yes. Within the Employee Information screen, you can adjust the rate at which each employee earns paid time off such as vacation, sick, and personal days. You also can set a maximum number of accrued days per employee.
Can an employee receive multiple pay stubs or paychecks within the same pay cycle?
Yes. This feature is available on the Payroll Entry screen.
Can we process a separate pay run in addition to the scheduled pay cycle?
Yes. This feature is available on the Payroll Entry screen.
Can paychecks be reprinted if necessary? Will that affect the check number sequence?
Yes. If your printer jams when printing a paycheck, or if the paycheck becomes smudged or illegible during printing, you may reprint the check. Our system prompts you to re-enter the check number if there is a printing error. Therefore, your check number sequence will not be affected. We also support printing to blank check stock.
Please remember to void and/or destroy the original.
How can I order check stock to print paychecks with Pacific Coast Payroll’s service?
You can order Pre-Printed Laser Check Stock from uPrint Checks at 800-544-3427 or order online at http://www.uprintchecksforrunpayroll.com/
Can I run payroll for employees outside of the United States?
Currently, Pacific Coast Payroll only processes payroll for employees in the U.S. We do not adhere to foreign tax tables that would enable us to process payroll in other countries.
